How many of us have ever withheld the real reason for a significant decision because we did not want to burn bridges? Or because we lost hope that the organization would act on legitimate concerns about a supervisor?

Shannon and I moved our cards around, trying dozens of pairings until we landed on Lip + Box. 

“What if we had a device that gave people a do-over when they said something uncaring or insensitive?”

“Yes, and…”